Returns | Exchanges
Returns / Exchanges — Real Talk
Honestly, just don't be total Lame and we'll fully take care of you. If you traveling, working, hustling, or grinding heavy in the trenches and can't get to your Order…NO SWEAT we got you, just give us a heads up so you're on our Radar. If your annoying asking 50 questions after we spend mad time to give you the info on Item Page and Returning Sale Items 5 times, we'll kindly ask you to purchase elsewhere.
THIS AINT AMAZON, fam. We a small squad in LA running this with our own two hands. Treat us how you'd treat a homie and it's all love.
The Window
14 days from when the package hits your door. After that, we can't help — life moves, ya dig.
Refunds only on full-price joints. Sale Items are Exchange or Store Credit. We say this 5 times across the site so don't act surprised foo's.
Condition
Bring it back the way it landed — unworn, tags still on, in the original packaging. If it smells like cologne, looks like you wore it to brunch, or the tags are MIA, we sending it back. Don't trip.
Hold onto your receipt or order confirm. That's your proof.
How to Start One
Shoot us an email at clientservice@secondlayer.us before you send anything back. If we green-light it, we'll send you a label and tell you where to send it. Packages that show up unannounced get refused — we ain't psychics.
Who Pays Shipping
Exchanges — on us. We cover the return label, no sweat.
Refunds — that's on you. Shipping back to LA is the customer's cost.
Damaged or Wrong Item
Open your box the day it lands. If something's busted, the wrong piece, or just wrong wrong — email us within 48 hours and we'll handle it. Wait two weeks to flag it and we can't do much, fam.
The Refund
Once we get the package back and inspect it, we'll hit you up. Approved refunds go back to the original payment method within 5 business days on our end. Your bank takes another couple days to show it — that part's outta our hands.
Be cool. We'll be cool. Peace.